Hello, I've noticed that the countdown component, after a couple of days gave an "image error" and does not load anymore on an outlook email. What might be the problem?
Nicolas,
My apology for the slow reply. This issue can be really caused by several reasons. Would you please email us at support@stripo.email
Our tech dep will review your template to find out the reason of this issue.
Thank you
1
Tom
2 роки тому
The countdown method used by Stripo seems like a really bad thing for Gmail users.
From what I can see Stripo just generates an animated GIF which shows varying time animations depending on when the image url is fetched. Gmail however appears to store/cache images and at least for a couple of hours or days serves the same cached image version meaning the countdown will always reset to whatever it was when Gmail first loaded the email everytime the email is viewed.
So in terms of client compatibility literally all alternatives seem better than Stripo's solution.
4 коментарів
Nicolas Dias Fortunato 2 роки тому
Hello, I've noticed that the countdown component, after a couple of days gave an "image error" and does not load anymore on an outlook email. What might be the problem?
Hanna Kuznietsova прокоментував Nicolas Dias Fortunato 2 роки тому
Nicolas, My apology for the slow reply. This issue can be really caused by several reasons. Would you please email us at support@stripo.email Our tech dep will review your template to find out the reason of this issue. Thank you
Tom 2 роки тому
The countdown method used by Stripo seems like a really bad thing for Gmail users. From what I can see Stripo just generates an animated GIF which shows varying time animations depending on when the image url is fetched. Gmail however appears to store/cache images and at least for a couple of hours or days serves the same cached image version meaning the countdown will always reset to whatever it was when Gmail first loaded the email everytime the email is viewed. So in terms of client compatibility literally all alternatives seem better than Stripo's solution.
Hanna Kuznietsova прокоментував Tom 2 роки тому
Tom, Thank you for your valuable comment. Could you clarify please what alternatives you meant? We would love to investigate them. Thank you