Information we collect
1. We collect the following types of information about you:
(a) Information you provide to us directly
During the registration of your account for using our Service or when corresponding with us, we may ask for certain information (e.g., your email address, first name, last name, photograph, preferred language, phone number, company name, website address, company logo, industry type, company contact information, social media information, and company location).
We also collect any messages you send to us through the Service and may gather information that you post within the Service (e.g., text and photos you upload for use in the editor). We use this information to operate, support, and provide you with the features and functionality of the Service, communicate with you, and address any issues regarding the Service.
If you choose not to provide us with your personal information, you may be unable to access or use our Service, and your experience using our Service may be less convenient.
(b) Information we receive from third parties
We may receive information about you from third parties, for example, if you access the Service through a third-party connection or sign-in. You should always review and, if necessary, modify the privacy settings on third-party websites before linking or connecting them to the Service. You can also disconnect your third-party account from the Service by changing the settings within the third-party service. If you disconnect your third-party account, we will no longer receive information collected about you in connection with that interaction. If you communicate with us through social media, such as Facebook, and share user-generated content with us, we may receive information such as videos created by you, your photograph, your account name, and your comments about our Service.
(c) Information we receive from other third parties
We may receive information about you from third parties, such as publicly available sources, social media platforms (e.g., Facebook, Instagram, LinkedIn, Twitter, and other platforms), third-party data providers, and information services. Examples of information we may receive from such third parties include your company, company size, job title, work experience, industry, and other profile information. We may share your email address or other information to obtain and combine this information with the information you provide or other information we collect when you use our Service. We do this to better understand your profile and interests and to provide you with personalized offers and other services, such as delivering relevant email offers, chatbot interactions, phone communications, or personalized advertising. You can opt out of Stripo collecting more data about you from third-party providers to personalize your experience and the messages we send to you here.
Some of these providers may combine data collected from our Service through cookies, tags, and similar technologies with email or mailing addresses to which they have access to assist us in providing you with relevant offers.
(d) Information about cookies and similar technologies
When you visit Stripo, we (and our third-party partners) send cookies—small text files that contain a string of letters and numbers—to your computer, which uniquely identify your browser and allow us to help you log in faster, improve website navigation, remember your preferences, and enhance the overall user experience. Cookies also provide information about how you use the Service (such as pages you view, links you click, and other actions you take within the Service) and allow us or our business partners to track your use of the Service over time. They also enable us to measure traffic and usage trends of the Service, provide personalized advertising that may interest you, measure its effectiveness, and discover potential new users of the Service.
You can control or reset cookies and similar technologies through your web browser, allowing you to customize your cookie settings and opt out of all cookies or specify when a cookie is being sent. However, some features of the Service may not function properly if the ability to accept cookies is disabled.
(e) Information about log files
Information about log files is automatically reported by your browser or mobile device each time you access the Service. When you use the Service, our servers automatically record certain information about log files. These server logs may contain anonymous information, such as your web request, browser type, referring/exit pages and URLs, number of clicks, how you interact with links within the editor, domain names, landing pages, viewed pages, and other similar information.
(f) Payment information
2. Customer information
You may provide Stripo with various types of information and data for storage and processing (“Customer Information”). Customer information may include but is not limited to: (a) HTML source code for imported and/or newly created email templates in the Stripo editor for further editing and exporting, (b) information contained within created email templates until they are deleted, and (c) images uploaded to the hosting server for future use in created email templates using Stripo.
How we use collected information
We use the information we collect about you for the purposes outlined below:
(a) For providing you with the Service
We use the information you directly provide to us to deliver the Service to you. This includes enabling access to the editor, managing and maintaining the Service, granting you access to your created emails, issuing invoices for transactions you make through the Service, and providing any other requested features (including certain additional functionalities, such as the AI assistant integrated into the Stripo editor). We also use the information we collect about you automatically to avoid you having to re-enter it during your subsequent visits to the website.
(b) For data analysis and forecasting
We use information about you to improve the Service and interactions with our users, including tracking aggregate metrics such as total visitors, traffic, and demographic patterns. We may analyze content, media file uploads, and activity in your account (e.g., photos and search terms) to provide and customize the Service. We may analyze search terms and related interaction data with search results to build an algorithm for providing the most relevant design outcome.
(c) For communication regarding the Service
We use your contact information to communicate with you and send messages about critical aspects of the Service. For example, we may send you emails about technical issues, security alerts, or administrative matters.
(d) For promoting and encouraging interaction with the Service
We use your contact information to reach out to you regarding your participation in our surveys or regarding features and offers that we believe may interest you. We also use the information we gather about you to ensure that you receive the most relevant promotions and offers based on your usage of the Service and your preferences. You can opt out of these communications, as described below.
(e) For Service improvement
We analyze information about your usage of the Service and your content to better understand how users interact with our Service and to measure its effectiveness. This allows us to refine and develop our services for our users.
(f) For advertising purposes
We use information about you, including information about cookies and other information that we (and our third-party partners) automatically collect from you regarding your use of the Service for maintaining, personalizing, and measuring the effectiveness of advertisements on the Service and third-party websites and platforms. This includes displaying advertisements that we believe may interest you, as well as showing advertisements to potential new users with similar interests.
(g) For providing, supporting, and improving the Stripo editor
We use information about you, the information we collect from your account, and information about your interactions with the Support Service to address technical issues you may encounter with the Service and to guarantee that we can restore and enhance the Service for all users.
(h) For security reasons
Sharing information with third parties
We do not sell, exchange, or transfer your personal information to third parties, except in the cases specified below:
- We may share your personal information with our parent and subsidiary companies, as well as affiliates.
- We may disclose your personal information if we firmly believe that access, use, retention, or disclosure of this information is justified and necessary for (a) compliance with any applicable law, regulatory process, or government enforcement request; (b) enforcing the Customer Agreement, including investigating potential violations; or (c) protecting against imminent harm to our rights, property, or safety, as well as the rights, property, or safety of our users or the public, as required or permitted by law.
- We may disclose your personal information to third parties (including our service providers and government entities) for fraud detection and prevention, security, and technical issues.
- We may provide your payment information to process your payments.
- We may disclose your personal information to third parties if you consent to us doing so.
- We may showcase information about collaborations with a brand or company, including displaying their logo, without disclosing confidential data, information about the collaboration’s specifics, and personal or payment information.
We may disclose any of your personal and private data and/or any information about you, the services used, and/or actions taken by you to supervisory, law enforcement, or other competent authorities at our discretion in case we detect any attempts on your part to engage in unlawful actions regulated as violations of the current legislation (including, but not limited to, attempts to disseminate pornography; propagate war; and incite national, regional, racial, or religious enmity and hatred).
We may also share aggregated or anonymized information with third parties for other purposes. This type of information does not personally identify you but may include usage, viewing, and technical attributes, such as devices from which Stripo users and clients access the platform, computer settings, and performance indicators related to Stripo usage that we collect through our technology. If required by applicable law, we will consider this information personal. In such a case, we will disclose it as described above. Otherwise, we may disclose this information for any reason.
Other access and disclosure of your information
Websites allow users to write reviews, leave comments, or contribute other content that is publicly accessible. We want to make you aware that any personal information you provide as part of a post may be collected or even used by other visitors to the website to send you unsolicited messages.
We collaborate with third-party ad servers, advertising networks, and social media platforms (such as Facebook, Google, and others) to provide personalized advertisements (“Ads”) on our Service and other websites that may be of interest to you, to measure their effectiveness, and/or to identify potential new users of our Service.
Stripo may share certain information with our third-party advertising partners, such as your email address, location, information about cookies, and information related to your use of our Service, and allow partners to match your information with information from other third-party networks or websites to display ads on the Service or on third-party websites and measure the effectiveness of these advertisements.
Please note that advertisers may ask Stripo to show ads to a specific audience of users on the Service (for example, based on demographic characteristics or other interests). If you respond to such an ad, the advertiser or ad server may conclude that you fit the description of the audience they are trying to reach.
Your controls and choices
Opt-Outs. We may provide you with the opportunity to opt out of processing your personal information for the purposes we set forth at the time of information collection. If you choose to opt out, we may not be able to provide you with certain Stripo services.
Communication preferences. If you no longer wish to receive our newsletters and promotional messages, you can opt out by following the instructions provided for this communication format. However, you may be unable to opt out of our service-related messages.
Blocking cookies. You can delete or block certain cookies in your browser settings. However, this action may impact the proper functioning of Stripo.
Our response to “Do not track” signals. Your browser settings may allow you to activate the “Do not track” feature. When this feature is active, your browser sends an HTTP file or a “Do not track” signal to all the websites you visit. Currently, Stripo does not respond to such “Do not track” signals.
Access and updating of your personal information
When you use Stripo, we make significant efforts to provide you with access to your personal information upon request or to give you a way to edit this information if it contains inaccuracies. We also provide the option to delete your information upon request if, by law, it is not required to be retained or applied for legitimate business purposes. You can access, view, edit, update, or delete your information at any time by writing to firstname.lastname@example.org, specifying your name and the action you wish to perform with your information, whether it’s viewing, editing, updating, or deleting. If you use the Service, log in to your account, go to the “Profile” menu, and make the desired changes. We reserve the right to reject requests that are systematically repeated without justification, require excessive technical effort (e.g., requests for information stored on backup media), jeopardize the confidentiality of other users, are highly impractical, or do not require access.
In all cases where we provide access and the ability to edit information, we do so entirely free of charge, except in cases where excessive effort is required.
If necessary, we may retain your information that supports Stripo, complies with our legal obligations, or resolves disputes. Please note that the content you publish may remain in Stripo, even if you stop using it or if we terminate or restrict your access to Stripo.
Information regarding security, confidentiality, or agreements for Stripo
Stripo engages further subprocessors that may process personal data transmitted to Stripo’s services. Below is a list of these subprocessors. Stripo has the right to update this list from time to time:
- Amazon Web Services, Inc.
- Google Ireland Ltd.
- The use of information by Stripo obtained from the Google API complies with the Google API Services User Data Policy, including limited use requirements.
- eSputnik International LLC.
- Intercom, Inc.
- Stripe, Inc.
We may update this policy occasionally to reflect our current practices and ensure compliance with applicable laws. When changes are made to this policy, the “Last Updated” date at the top of this policy will be revised. If we make any significant changes to the way we collect, use, store, and/or disclose your personal information, we will notify you through our website or by sending an email to the email address associated with your Stripo account. We recommend checking this page occasionally to stay informed about any changes.
The security of your personal information is important to us. We implement appropriate technical and organizational measures to protect your personal information. We provide limited access to your personal information to individuals we believe need it to provide you with products and services or to perform their official duties. Additionally, we have implemented appropriate physical, electronic, and procedural safeguards to protect your personal information. When you enter confidential information (such as your password), we encrypt it during transmission using standard Transport Layer Security encryption technology. However, no method of transmission over the Internet, electronic storage, or other security methods can provide one hundred percent security. Despite our utmost efforts to protect your personal information, we cannot guarantee its absolute security.
- We do not use misleading subject lines or email addresses.
- For certain reasons, we identify emails as advertisements.
- We verify third-party email marketing services for compliance if we use them.
- We promptly process opt-out/unsubscribe requests.
- We allow our users to unsubscribe using the link located at the bottom of the email.
If you wish to unsubscribe from receiving messages in the future, you can email us at support@stripо.email or unsubscribe directly from the email (click the “Unsubscribe” button located in the footer of the email), and we will immediately remove you from ALL mailing lists.