8 Types of Triggered Emails For eCommerce

It is impossible to overrate the power of email marketing automation. It gets the right email sent to the right person at the right time. So, what do you need then? Set a proper workflow and build a number of respective trigger emails.
You do the former in your ESP. As for the latter, we'll investigate all primary types of trigger emails, show how to create them using our trigger email templates, and provide the best trigger email examples for each case.
For our convenience, we decided to divide them just into 8 groups.
Welcome emails are definitely the most popular ones. They are sent to those who just got registered with your website. Welcome emails set the tone of your further communication with consumers. According to Campaign Monitor, the open rate of welcome emails exceed 70%.
This type of triggered email is meant to navigate the newly registered customers across your website. Take advantage of welcome emails to get your customers to know more about your products.
Firstly, you should mention the reason why you are reaching out to your consumers. Secondly, if you have not requested their personal information, you can do it in this email. Attach a proper form. Here you also may ask your customers to set their preferences to get more relevant content from you. Thirdly, say a few words about your company and what your subscribers are going to get by signing up for your newsletters. Like, “You will receive our latest news biweekly”.
(Source: Email from Tiffany & Co.)
Welcome emails should be sent right away after users confirm/validate their email address, within seconds. The very moment your potential subscribers click “Yes, I confirm this is my email”, he/she expects to see the “welcome" email in his/her email inbox.
It’s too obvious that confirmation emails are supposed to confirm something. What they do confirm is:
Subscription/registration confirmation emails are meant to notify users that they have successfully subscribed or registered with your website. For subscription/registration, you should use double opt-in forms, according to the GDPR rules.
(Source: Email from Really Good Emails)
These emails confirm registration for a special event.
These messages should include:
(Source: Email from Toucan Toco)
For more information on this type of trigger email, please refer to our "Event email marketing" blog post.
In order to confirm your customer’s order or a purchase, we send out an order confirmation email. Any of the best eCommerce platforms can help you with configuring and sending them.
Besides all typical obligatory ingredients for trigger emails, order confirmation emails should mention:
Reservation, aka booking, emails are supposed to inform the customers that we are aware of their reservation and provide them with further details. With this simple email, we also confirm the availability either of a hotel room or a table in a restaurant, etc.
First of all, these emails notify our consumers that we are able to fulfill their orders.
Send all types of confirmation emails right away. Don’t let your customers wait and get nervous. As soon as they receive the confirmation of their registration or order email, they exhale and calm down. Especially, if they have already paid for the purchase.
This is the most underrated type of triggered emails. They go after the registration or reservation confirmation emails. As a rule, we need to remind our customers to attend an online or offline event or that they have booked a room at our hotel. Given that reminders are crucial, we recommend writing a sequence of emails.
Let me describe each sequence separately.
When speaking about online events, we usually mean “webinars”. It doesn’t matter whether the event is free or prepaid. People keep forgetting due to being very busy. And our duty is to keep reminding them. In fact, this is a very easy thing to do. Besides, by sending out this kind of trigger emails, not only do we make sure our users show up for an event, but also we show our concern and, hopefully, sincere respect.
Here, the preferable quantity of emails in a sequence is 5. Now we can describe only briefly the things to mention in your online event reminders:
By an offline event, we mean live concerts, ceremonies, conferences, lectures by a famous or experienced person, etc. Here the sequence can consist of only 2 emails. No need to make it any longer.
They are quite similar to online event reminders. With a few distinctions.
Apart from all the ingredients for an online event, email reminders for an offline event have:
(Source: Email from WebSummit)
When reserving a hotel room, etc beforehand, your customers will love to get a reminder from you.
Reasonable to add here the following information:
With all this information, your visitors have more chance to enjoy their stay.
(Source: Really Good Emails)
This is very individual and depends on the goals of the reminder.
Offline event reminders should be sent at least a day prior to the meeting so that attendees have time to arrive on time.
Online event reminders should be sent a week before Day X and on the day of the webinar.
And reservation reminder emails need to be sent a few days prior to the customer’s arrival.
95% of purchases are emotional. Customers come, see and buy! Almost like “Veni, Vidi, Vici”. But there are consumers like me, That just come and see, add items to cart, then they take some time to think it over and if they do not forget! — they eventually come back for the items they liked. Unluckily for both sides of the selling process, such users can forget about coming back to the site. So, eCommerce needs an “Abandoned cart” trigger email.
How many messages are you to send not to annoy the customers? Normally, marketers choose 3.
Specify:
Don't you worry! You won't have to manually build an abandoned cart email for all users and their uncompleted purchases. You build it once! And then your ESP will insert necessary information in your email before sending it to a user.
According to ClickZ, only 5-20% of new customers are ready to buy your products against 60-70% of the existing ones. Why not reach the latter out if they have been silent for a while?
Of course, only some of them will come back. For definite reasons, some clients prefer not to shop at the same place twice.
In your re-engagement emails, you may offer your users a coupon for the next purchase or free shipping if you like.
Offer them an incentive to start shopping with you again. In other words, you need to find a good reason to reach out to your inactive customer.
(Source: Really Good Emails)
Generally, there are three periods: a month, 3 months, and 6 months after the last purchase. But this is very individual and depends on the products you offer.
In order to keep in touch with your customers and not to lose them, to turn them all from the newcomers to your most loyal customers, you should ask your clients for feedback. You need to know if they are satisfied with their order and how much they like your products.
There are 4 major types of trigger emails for this purpose:
In a simple form, consumers typically need to just check the checkboxes or choose “yes” or “no”. Best questionnaires take users less than a minute.
Feedback… here you ask people for their opinion — what they liked or disliked the service. You expect to receive a detailed maybe emotional answer.
Open AMP forms, which you can eaisly with Stripo, increase response rate by 500%.
The sooner the better — right after the visit, upon order delivery, etc.
For more information on how to build survey invitation emails, please refer to our dedicated blog post.
A special event, like a birthday, is worth celebrating. Congratulate your customers on their day.
How would you know about their birthday? You keep in touch with your customers on a regular basis, so in one of the newsletters, ask them to fill in the personal information, like date of birth, gender, preferences, and even marital status.
In happy birthday emails, remember to thank your customers. Add wish them a happy birthday email. And a coupon ;)
(Source: Email from Yves Rocher)
We recommend that you start this email campaign a week prior to Day X. Why? Because customers might want to use your generous coupon to buy certain products from you before the holiday.
When I am trying to log into your account but can't remember the password, I nervously click on the "Don't remember your password" button and impatiently wait for a password reset email to appear in my inbox.
Please be sure to send two emails in this series:
We have described 8 popular types of triggered emails for eCommerce.
Once your emails are built, you'll need to export them to your ESP and schedule them to go at a certain time.
Many of the existing ESPs will help you with this question.
How about we send you a reminder to test Stripo later on your computer?
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